Each theme developer has a different support system in place. Some has public support forums, some private ones, some does email support or combination of all. Support forum is one of the best solutions because you can search for solutions on your own and in most cases you won’t even need to ask a question as it might be already answered for you. Therefore, you would save a lot of time waiting for support team to respond on your request.
The WordPress open source project has evolved in progressive ways over time — supported by skilled, enthusiastic developers, designers, scientists, bloggers, and more. WordPress provides the opportunity for anyone to create and share, from handcrafted personal anecdotes to world-changing movements. People with a limited tech experience can use it “out of the box”, and more tech-savvy folks can customize it in remarkable ways.